Frequently Asked Questions

What can I find at FixmyKicks?

Browse our online store to see the items currently available. Each product page has the details you need before ordering.

How do I choose the right item?

Check the product description and any available options before adding it to your cart. If you’re unsure whether something suits your shoes, contact us before placing your order.

How do I care for my shoes?

Check the care instructions for your shoes and any product you use on them. Test a new cleaning or care product on a small, hidden area first, especially on delicate materials.

What materials do you use?

We use microfiber and cotton.

How long does shipping take?

Shipping takes 2–4 business days via Aramex Store-to-Door.

How do I track my order?

Use the Aramex tracker and enter your tracking number to check your delivery status.

Where can I find delivery costs?

Review the delivery costs shown at checkout before you pay. If you have a question about an order, contact us with your order number.

Do you offer refunds?

Yes, we offer refunds. For help with a refund, contact us with your order number so we can review your request.

What if I need help with an order?

Get in touch through our Contact page or call 068 259 5371. Include your order number, if you have one, so we can help you faster.